Exchanges & Returns

RETURNS, EXCHANGES & THE MYK 15-DAY COMFORT GUARANTEE

Please read carefully before purchasing.

At Myk, every piece is technically crafted, carefully quality-checked, and designed to improve how your day feels.

Because underwear is an intimate garment, standard returns and exchanges for change of mind, sizing, or fit are not permitted.

However, we also understand that comfort can only be judged once underwear has been properly worn.

That’s why first-time customers are protected by the Myk 15-Day Comfort Guarantee.

The Myk 15-Day Comfort Guarantee (First Orders Only)

This is not a traditional returns policy.

This is a financial satisfaction guarantee that allows first-time customers to properly assess the comfort of Myk with zero financial risk.

Wear it.
Wash it.
Go about your day in it.

If within 15 days of delivery you feel Myk does not feel better than what you used to wear, we will refund you.

How it works

To request a refund under the Comfort Guarantee, email hello@mykwear.com within 15 days of delivery with your order number.

As part of this process, items must be returned to us. This allows our team to review the garment and continue refining the Myk experience based on real customer feedback.

Once the item is received, your refund will be processed.

What the Comfort Guarantee covers

  • Comfort not meeting expectations

  • Fabric feel not as expected

  • Fit not feeling right after wearing

  • Simply deciding Myk isn’t for you after genuinely trying it

Fair use guidelines

To keep this generous and fair for everyone:

  • Applies to first-time customers only

  • Valid within 15 days of delivery

  • Limited to one claim per style

  • Valid for purchases made through our website only

  • Myk reserves the right to decline claims where misuse is suspected

Change of Mind, Sizing & Fit (Not Eligible for Return)

Outside of the 15-Day Comfort Guarantee, due to hygiene standards and the intimate nature of underwear, Myk does not offer returns, refunds or exchanges for:

  • Change of mind

  • Ordering the wrong size

  • Deciding the fit, cut or style is not suitable

  • Colour preference

  • Accidental or duplicate orders

We strongly encourage customers to refer to our Size Guide or contact us before purchasing if unsure.

Faulty or Damaged Items (Your Rights Under Australian Consumer Law)

We stand by the quality of every Myk garment.

If your item arrives faulty, damaged, or not as described, you are entitled to a remedy under Australian Consumer Law.

Depending on the nature of the fault, Myk will offer:

  • An exchange for the same item, or

  • A refund where a replacement is not available

We do not provide refunds for minor issues or dissatisfaction with fit or feel.

How to Request a Faulty Item Review

Please contact hello@mykwear.com within 7 days of receiving your order, including:

  • Your order number

  • A clear description of the fault

  • Photos/videos showing the issue

Our team will assess the issue within 2–3 business days.

Returning a Faulty Item (If Requested)

If Myk requests the item be returned for assessment:

  • It must be unworn (other than trying on), unwashed, with tags attached

  • We will provide the return address

  • Myk will cover return shipping costs for confirmed faults

  • A replacement will be sent once reviewed

If the garment is found not faulty, it will be returned to you at your expense.

Refunds (Faulty Items Only)

Refunds will only be issued where:

  • The item is confirmed faulty, and

  • A replacement is not available

Refunds are processed to the original payment method.
Shipping charges are non-refundable unless required under ACL.

Sale Items, Bundles & Promotions

All sale items, promotional items, and bundle purchases are final sale and not eligible for return or exchange unless faulty.

The 15-Day Comfort Guarantee still applies to first-time customers purchasing these items.

Incorrect Address or Delivery Issues

Myk is not responsible for orders delayed, lost, or misdelivered due to incorrect shipping details entered at checkout. Re-delivery fees may apply.

Questions?

Email us anytime at hello@mykwear.com. We’re always happy to help.