FAQ

Frequently Asked Questions (FAQ) - Myk the Label


  1. What sets Myk the Label apart from other underwear brands?

Myk stands out for its commitment to traditional underwear styles whilst blending in our very own material composition. We found the the sweet spot between comfort, luxury and allure. Our products are crafted from a unique blend of 90% modal and 10% elastane, making them exceptionally soft and incomparable to other underwear brands.


  1. What is modal, and why did Myk choose it as a primary material?

Modal is a sustainable fabric made from beech tree cellulose, known for its softness and breathability. Myk selected modal for its luxurious feel, eco-friendly properties, and ability to promote optimal airflow for enhanced comfort. How often do we need to tell you how soft it is?


  1. How should I care for my Myk the Label products?

To ensure the longevity and softness of your Myk pieces, we recommend machine washing in cold water with a mild detergent. Avoid fabric softeners and excessive heat during drying. Check out our detailed Fabric Care Instructions for more information.


  1. Are Myk the Label products ethically produced?

Yes, we take pride in our commitment to ethical and sustainable practices. Our production processes prioritise fair labor practices, and modal is the most environmentally friendly material in the market. We’ve designed underwear to minimise our ecological footprint while still providing you with incredible underwear.


  1. Can I return or exchange my Myk the Label products?

Please see our Exchanges & Returns Policy for more information.


  1. Are Myk the Label products true to size?

Our sizing is designed to be accurate and pieces are cut to shape, but everyone's body is unique. Refer to our Size Guide for detailed measurements and guidance to ensure the perfect fit.


  1. How do I track my order?

Once your order is shipped, you'll receive a confirmation email with tracking information. Use the provided link to track your package and stay updated on its delivery status.


  1. Is modal suitable for sensitive skin?

Yes, modal is known for its hypoallergenic properties, making it a great choice for those with sensitive skin. Myk pieces are designed to be gentle and comfortable for all skin types. Modal is  also highly breathable, so irritated skin remains fresh while the underwear is worn.


  1. Can I sign up for exclusive offers and updates from Myk the Label?

Absolutely! Subscribe to our newsletter to receive exclusive offers, early access to new collections, and updates on the latest Myk trends.


  1. How can I contact Myk the Label's customer service?

If you have any questions or concerns, our dedicated customer service team is here to help. Reach out to us at hello@mykthelabel.com, and we'll assist you promptly.


We hope these FAQs provide helpful information about Myk the Label. If you have additional questions, feel free to contact us, and we'll be happy to assist you!